FAQs

Sorry for time lapsed issue, your satisfaction is our goal. Please make sure that you rate the helper and he will never match your search again

We are sorry that your helper left without completing the job your satisfaction is our goal. Please make sure that you rate the helper and he will never match your search again and please contact our customer service to explain your issue in details.

This is totally unacceptable to us please make sure that you rate the helper and he will never match your search again and please contact our customer service to explain your issue in details. Your trust is our priority and we are sorry for unprofessional manners.

Easily rate your helper and add him\her to your favorite list our app will make sure to find him\her within your next request.

Sorry for that please contact our customer service and they will get your issue solved ASAP.

It’s your call optional to you no obligatory, our aid will never ask for it.

We designed our cancellation policy to promote fair value for our customers and Aids

For short notice cancellation: ·       
Free of charge prior to your schedule within 30 min ·        
After 30 min 40 EGP will be deducted from your wallet.

After work order started (Aid at your location): ·        
After submitting cancellation order from KAZZEEM application, deduction will take place based on the actual time taken till cancellation action.

Don’t worry , the amount has been authorized only (blocked) and actual deduction will takes place after request finished, most of the banks sends there SMS at authorization stage.

Automatic gender matching female will only request female and male will request only male, for adopting Egyptian culture.