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Unsatisfied with the service quality?
Sorry for hearing that, your
satisfaction is our passion,
please make sure that you rate the Aid and he will never match your search
again and please contact our customer service to explain your issue in details.
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My helper never come or arrived late?
Sorry for time lapsed issue, your satisfaction is our goal. Please make sure that you
rate the helper and he will never match your search again
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My helper left early and didn’t finish the work job?
We are sorry that your helper left
without completing the job your satisfaction is our goal. Please make sure that you rate the helper and he will never match
your search again and please contact our customer service to explain your issue
in details.
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My helper act badly or unprofessional?
This is totally unacceptable to us
please make sure that you rate the helper and he will never match your search
again and please contact our customer service to explain your issue in details.
Your trust is our priority and we
are sorry for unprofessional manners.
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I love my helper job; I need him to come again?
Easily rate your helper and add him\her
to your favorite list our app will make sure to find him\her within your next
request.
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I was charged incorrectly?
Sorry for that please contact our
customer service and they will get your issue solved ASAP.
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Should I tip my helper?
It’s your call optional to you no
obligatory, our aid will never ask for it.
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I need to cancel my booking?
We designed our cancellation policy
to promote fair value for our customers and Aids
For short notice cancellation:
·
Free of charge prior to your schedule within 30
min
·
After 30 min 40 EGP will be deducted from your
wallet.
After work order started (Aid at
your location):
·
After
submitting cancellation order from KAZZEEM application, deduction will take
place based on the actual time taken till cancellation action.
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I received an SMS message indicates that the maximum amount has been deducted from my bank account I didn’t receive the service yet?
Don’t worry , the amount has been authorized only (blocked)
and actual deduction will takes place after request finished, most of the banks
sends there SMS at authorization stage.
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I am a female and i want a female helper?
Automatic
gender matching female will only request female and male will request only
male, for adopting Egyptian culture.